Returns and Refunds

Our Commitment

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  At Used Engines Inc, we are committed to providing quality pre-owned engines and transmissions along with transparent, fair, and responsive customer service. We understand that purchasing a replacement automotive component is an important investment, and we strive to make our return and refund process clear, straightforward, and customer-focused.

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  This Return & Refund Policy explains how cancellations, returns, exchanges, and refunds are handled. It should be read together with our Warranty Policy, Shipping Policy, and Terms & Conditions.

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  Nothing in this policy limits any rights that may be available to you under applicable consumer protection laws.

Order Verification

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  Before processing an order, our team works to verify important details such as vehicle compatibility, product specifications, and shipping information whenever applicable.

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  Customers are encouraged to carefully review their order confirmation and notify us immediately if any information is incorrect.

Order Cancellations

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  Orders may be cancelled within 24 hours of purchase without cancellation charges, provided the order has not entered processing, packaging, special procurement, or shipment.

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  After this period, many of our products are sourced, reserved, inspected, and prepared specifically for each customer. If an order has already entered processing or shipping, cancellation may no longer be possible.

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  If cancellation is requested after processing has begun, reasonable processing costs, transportation expenses, or restocking charges may apply where permitted by law. Any applicable charges will be explained before a cancellation is finalized.

30-Day Return Request Window

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  Customers may request a return within 30 calendar days of the original delivery date.

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  Submitting a return request within this period allows our Customer Support Team to review the situation and determine the most appropriate resolution.

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  All returns require prior authorization from Used Engines Inc before merchandise is returned.

When Returns May Be Accepted

A return request may be considered when:

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  The incorrect product was delivered.

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  The product does not substantially match the confirmed order.

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  The shipment arrived with verified transportation damage.

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  A warranty-approved issue qualifies for replacement or refund under our Warranty Policy.

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  Another return request has been approved by Used Engines Inc.

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  Each request is reviewed individually to ensure the most appropriate solution for the customer.

Before Returning a Product

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  Before returning any merchandise, customers should contact our Customer Support Team.

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  Once a return is approved, we will provide:

• Return authorization instructions

• Return shipping information (if applicable)

• Any additional steps necessary to help ensure the return is processed efficiently

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  Returning merchandise without prior authorization may delay processing because we must first verify the shipment and identify the returned product.

Shipping Damage

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  Customers are encouraged to inspect shipments upon delivery.

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  If shipping damage, missing items, or visible freight damage is discovered, please notify Used Engines Inc as soon as reasonably possible and preferably within 30 calendar days of delivery.

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  To assist with our review, customers are encouraged to provide:

• Photographs of the product

• Photographs of the shipping pallet and packaging

• Delivery receipt (if available)

• A description of the issue

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  Our team will work with both the customer and the freight carrier to help resolve verified transportation-related issues.

Incorrect Products

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  If you believe the product received does not match your confirmed order, please contact us before installation.

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  Our Customer Support Team will review the information provided and work with you to determine the appropriate resolution, which may include replacement, exchange, or refund where appropriate.

Product Condition for Returns

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  To help ensure efficient processing, returned products should remain in substantially the same condition in which they were received whenever reasonably possible.

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  Customers should avoid making unnecessary modifications or dismantling the product before contacting our Warranty or Customer Support Team, unless required as part of a diagnostic process that has been discussed with us.

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  Whenever available, customers are encouraged to include:

• Original identification tags

• Accessories originally supplied with the product

• Documentation relating to the return request

Inspection of Returned Merchandise

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  After a returned product is received, our team will inspect the merchandise to verify the reported concern.

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  If additional information is needed, we will contact the customer during the review process.

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  Our goal is to complete inspections and provide updates as promptly as reasonably possible.

Refunds

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  If a refund is approved, it will generally be issued using the original payment method whenever possible.

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  Depending on your financial institution, processing times may vary after the refund has been initiated.

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  Customers will receive confirmation once the refund has been processed by Used Engines Inc.

Refund Processing Time

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  Once a refund has been approved, Used Engines Inc will initiate the refund within 5–10 business days. The time required for the refunded amount to appear in the customer's account may vary depending on the payment method and the policies of the customer's bank or financial institution.

Replacements

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  When replacement is determined to be the most appropriate solution, Used Engines Inc will make reasonable efforts to provide the same or a comparable product based on current inventory availability.

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  If an identical replacement is unavailable, our Customer Support Team will discuss available alternatives with the customer before proceeding.

Return Shipping

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  If a return results from an error by Used Engines Inc, shipment of an incorrect product, or an approved warranty matter, we will work with the customer regarding appropriate return shipping arrangements.

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  For returns that are not the result of company error or approved warranty coverage, customers may be responsible for applicable transportation costs, restocking charges, or other reasonable processing expenses where permitted by applicable law.

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  Any applicable charges will be explained before the return is completed.

Special Order Products

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  Some products are specially sourced or reserved specifically for a customer's order.

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  If a cancellation or return request involves a specially procured product after processing has begun, additional sourcing or transportation costs may affect refund eligibility.

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  Our Customer Support Team will explain any applicable charges before finalizing the request.

Situations Where Returns May Not Be Accepted

Returns may not be eligible when a product has been:

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  Intentionally modified or altered after delivery

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  Damaged due to improper installation

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  Used outside its intended application

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  Damaged through overheating, insufficient lubrication, racing, off-road use, abuse, or accidents

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  Returned without prior authorization

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  Each request is reviewed individually based on the available information.

How to Request a Return or Refund

To help us assist you as quickly as possible, please provide:

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  Order Number

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  Customer Name

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  Vehicle VIN (if applicable)

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  Description of the concern

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  Photographs or videos (when available)

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  Any supporting documentation relating to the issue

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  Our Customer Support Team will review the information and communicate the next steps.

Contact Us

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  If you have questions regarding returns, refunds, warranty coverage, or your order, our Customer Support Team is here to help.

Our Commitment to Customer Satisfaction

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  At Used Engines Inc, we believe that excellent customer service extends beyond the sale. Our goal is to provide accurate product information, clear communication, and fair resolution whenever a question or concern arises.

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  Every return and refund request is reviewed individually, and our team works with customers to identify the most appropriate solution based on the circumstances of the order and the terms of our policies.

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  We appreciate your trust in Used Engines Inc and are committed to providing professional, transparent, and responsive support before and after your purchase.