Used Engines Inc Warranty

Warranty Terms

• 

  Coverage - Internal Components Only: Warranty coverage is strictly limited to the following internal engine components: Engine block, Cylinder heads, Pistons, Crankshaft, Camshaft, Rockers and internal lubricated parts. The following components may be supplied with the engine but are NOT covered under warranty under any circumstances: Switches and sensors, Wiring, harnesses, and electronics, Belts, hoses, and cables, Water pumps, Gaskets and seals, Electrical or electronic components. Failure of any non-covered component does not constitute a warranty claim.

• 

  Performance vs. Appearance (No Exceptions): Used Engines Inc guarantees mechanical performance only. External condition and visual appearance are NOT guaranteed. Used engines may be up to 35 years old. External wear including rust, stains, discoloration, surface corrosion, oil residue, dirt, scratches, and signs of prior use are normal and expected. External appearance is not a valid reason for refusal, return, cancellation, refund, replacement, or dispute. Any appearance or condition concerns must be reported within 7 calendar days of delivery. DO NOT refuse delivery due to external condition or appearance. Refusal for appearance-related reasons will result in mandatory 20% restocking fee, full two-way shipping charges, and no refund of shipping, handling, or processing fees.

• 

  Warranty Duration: Warranty duration and coverage type for engines and transmissions are established at the time of sale and are governed solely by the Warranty Contract and Order Invoice. Other auto parts: Covered for 30 days from the date of delivery. Warning: Any verbal statements or general marketing language are overridden by the written warranty terms confirmed at purchase.

• 

  Warranty Claim Procedure: If a problem occurs, the customer must: Contact Used Engines Inc immediately, Stop operating the vehicle, Do NOT dismantle, repair, or modify the product, Submit all required documentation (Order number, VIN, ASE-certified installation invoice, Diagnostic report, Photos/videos if requested). Warning: Retaining, operating, or failing to report a suspected defective product within 30 days may void the warranty.

• 

  Warranty Resolution: For approved claims only, Used Engines Inc may, at its sole discretion: Replace with a similar unit (subject to availability), OR Issue a refund. Important Limitations: Labor charges are NOT covered. Refunds or replacements are limited strictly to the original purchase price. No compensation for downtime, delays, or associated costs.

• 

  Returns, Cancellations & Restocking Fees: Cancellation within 24 hours of purchase is permitted only if the order has not been processed or prepared. Cancellation after 24 hours results in a mandatory 20% restocking fee. Once shipped, prepared, or dispatched, the order cannot be cancelled. Cancellation or refusal after shipment results in 20% restocking fee and full two-way shipping charges. Shipping is covered only for approved warranty claims. Refusal of a warranty replacement = voluntary cancellation, resulting in 20% restocking fee and two-way shipping charges.

• 

  Compatibility & VIN Verification: Compatibility is verified using a VIN-based fitment system. Incorrect vehicle information provided by the customer: Voids warranty, Requires customer to pay price difference + two-way shipping. Refusal of a corrected replacement incurs a 20% restocking fee.

• 

  Non-Refundable Deposits: The following deposits are non-refundable under all circumstances: Inventory hold deposits, Special order deposits.

• 

  Non-Transferability: This warranty applies only to the original purchaser, is non-transferable, and is valid only for the vehicle listed on the invoice.

• 

  Limitation of Liability: Used Engines Inc is not liable for: Downtime or inconvenience, Towing or transportation, Rental vehicles, Loss of income or business, Direct, indirect, incidental, or consequential damages. Liability is limited to the maximum extent permitted by law.

Warranty will be Void if

• 

  Failure to Report Visible Issues: Failure to report visible issues within 7 days voids the warranty.

• 

  Installation After 30 Days: Installation after 30 days from delivery voids the warranty.

• 

  Missing Required Documentation: Missing required documentation (ASE-certified installation invoice, diagnostic report) voids the warranty.

• 

  No ASE Diagnostic Report: If an ASE-certified mechanic doesn't provide a diagnostic report for the issue, the warranty is void.

• 

  Ignoring Pre-installation Requirements: Failure to follow our preinstallation checks will invalidate your warranty.

• 

  Accidents, Misuse, Abuse, or Neglect: Used engines or merchandise returned for 'return or replacement' due to accidents, misuse, abuse, or neglect will void the warranty.

• 

  Unauthorized Repairs or Modifications: If the used engine or merchandise is repaired or modified without our prior confirmation, the warranty is void.

• 

  Overheating or Lubrication Failure: Any overheating or insufficient lubrication damage will void the warranty.

• 

  Missing or Melted Heat Tabs: Returns of used engines missing merchandise or melted heat tabs will not be covered under warranty.

• 

  Electrical or Electronic Issues: All electrical and electronic problems are excluded from warranty coverage.

• 

  Oil Leaks from Seals or Gaskets: The warranty does not cover oil leaks caused by failed seals or gaskets.

• 

  Product Returned Altered or Dismantled: Modifying or returning merchandise in a condition different from how it was received will void the warranty.

• 

  Incomplete Troubleshooting Prior to Inspection: If complete troubleshooting steps are not performed to isolate the root cause of engine failure, or if the part is removed or dismantled before our inspection, the warranty will be void.

Our Commitment to Customer Satisfaction

• 

  Dedicated Relationship Managers: Our relationship managers provide all-in-one solutions for customer queries and complaints after order placement.

• 

  Warranty Assistance During Coverage Period: Reach out to us at any time during your warranty period for assistance.

• 

  Knowledgeable Support Team: Our experts are always available to answer your questions and troubleshoot any issues.

• 

  Pre-installation Checklist Available: Ensure top engine performance by following our pre-installation checklist. Download the checklist to guide you through proper installation procedures.

Download Pre-Installation Checklist

Transmission Warranty Policies

To ensure the validity of your transmission warranty, it is critical to follow these guidelines:

• 

  Replace Filter, Pan Gasket, and Front Seal: Install a new filter, pan gasket, and front seal.

• 

  Properly Seat Torque Converter: Ensure the torque converter is properly seated.

• 

  Flush All Coolers and Lines: Thoroughly flush all coolers and lines of debris before adding new, manufacturer-approved fluid.

• 

  Use Manufacturer-Approved Fluid Only: Use only manufacturer-approved transmission fluid.

• 

  Replace External Sensors and Computers: Replace external sensors and computers as needed; these are not covered under the warranty.

• 

  Clear Error Codes: Clear existing error codes and provide new codes for any warranty claims.

• 

  Complete Required Reprogramming: Complete all manufacturer-required reprogramming; failure to do so voids the warranty.

• 

  Inspect Transmission Before RMA Approval: Transmission must be inspected in the vehicle before Return Authorization is issued.

• 

  Failure to Comply Voids Warranty: Failure to comply with any of these requirements voids the warranty.

CVT Transmissions

Proper installation is essential to maintain the warranty for CVT transmissions.

Follow these specific instructions:

• 

  Transmission Controller Replacement is Mandatory: For CVT units, transmission controller replacement is mandatory for proper operation.

• 

  OEM Fluid Only: Always use OEM fluid from the dealer. Nissan CVTs require genuine Nissan fluid. Failure to use OEM fluid voids the warranty.

• 

  Follow Manufacturer Installation Procedures: Follow all manufacturer installation procedures. Failure to comply voids the warranty.

Note: Failure to adhere to these requirements will void the warranty. If you have questions or need assistance, contact our support team.